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You are in: Home > 2023. 71st Edition Shop > Terms and Conditions
Terms and Conditions

Identification is a business unit belonging to the San Sebastian Festival. Tabakalera, Centro Internacional de Cultura Contemporanea, Plaza de las Cigarreras, 1, 2ª planta 20012 DONOSTIA – SAN SEBASTIÁN
Apartado de Correos 397 - 20080 Donostia-San Sebastián (España)

Content and information supplied reserves the right to modify all offers appearing on its website (modifications related to products, prices, promotions and other commercial and service conditions) at any time. We remind our clients that the cost of books is regulated by law and the price of each edition is established by the publisher. Whenever a publisher changes a price, is obliged to pass it on to its clients. does everything possible to provide the information appearing on its website as truthfully as possible and with no typographical errors. Should an error of this kind occur, which would never be due to any intention by, it will be corrected immediately. Should a typographical error exist in any of the prices indicated and should a client have decided to make a purchase based on such an error, www.sansebastianfestival.comwill inform them of the error and the client will have the right to withdraw from the purchase at no cost whatsoever.
The website may, on occasions, provide provisional information on certain products. Should the information provided not correspond to the product characteristics, the client will have the right to withdraw from the purchase at no cost whatsoever. is neither directly nor indirectly responsible for any of the information, content, affirmations and expressions contained by any of the products marketed by The responsibility corresponds at all times to the publishers or distributors of the product in question. The client understands that is simply an intermediary between him or herself and the editor or distributor.

Applicable taxes

The prices of all products listed on the website include the applicable Value Added Tax (VAT).
All purchases to be delivered to any of the EU Member States are subject to VAT.
Purchases to be delivered to any non-EU Member States, the Canary Islands, Ceuta or Melilla, are not subject to VAT.

Method of payment

On making their orders, clients must pay for their purchases by credit card (American Express, MasterCard, Visa, Visa Electron) or Paypal.


The invoice will be sent by email in compliance with our policy of reducing environmental impact by using less paper.

Delivery method, costs and times

Clients can select the delivery method from among the options available for their area of delivery. They must take note of the fact that the delivery times, service quality, delivery point and cost, will be different for each method of transport. delivers orders to its clients via different express transport companies of recognised national and international prestige. The delivery time to the client's place of residence depends on the availability of the chosen product and the delivery area. Sample delivery times can be found in the Delivery Rates section of our website. Before confirming their order, clients will be informed of sample delivery rates and times for their specific order. However, both of these factors may vary depending upon the specific circumstances of each order. Particularly:
Delivery times may vary due to extraordinary occurrences suffered by the transport company or to difficulties with delivery of the goods.
The delivery rates indicated on the website are provided for guidance purposes only and are calculated based on an average statistical weight per book (560 grs). reserves the right to alter the delivery rates when the weight of the books differs by more/less 10% with respect to the said average. In the case of a price change, will inform the client of the change by e-mail and the client will have the right to cancel his or her order at no additional cost.

Buyers' rights and returned goods policy guarantees that its clients will be able to cancel their orders at any time and at no additional cost provided that the cancellation is communicated prior to the order having been passed on to the transport company for delivery.
Clients will have a period of seven days from the moment of receiving the order to cancel the contract and return the product acquired. Clients must inform within the stipulated period and by any manner accepted by the law of their desire to exercise the right to cancel the contract. In cases such as these, will return the cost of the purchase by means of bank transfer into the account indicated by the client, postal order or by payment into their personal account.
If the book is returned due to defects, will also be responsible for the cost of its exchange.
Clients can return any article purchased from the website provided that the products have not been used and that they are still in their original packaging and that any seals have not been broken. In this case, will return the amount of the purchase by means of payment to a credit card account, bank transfer into the account indicated by the client, or payment into their personal account.
Should a product other than that ordered by the client be mistakenly delivered to them by, the correct product will be delivered at no extra cost to the buyer.
For any other incidents related to the return of articles purchased from our store, please contact

Clients' obligations

Clients of undertake at all times to be truthful about the data provided on user registration forms or when making their orders, and to keep this data updated at all times.
Clients undertake to accept all of the provisions and conditions stipulated in the General Conditions of Contract in the understanding that they are intended to offer the best possible service for the kind of activity developed at
Similarly, clients undertake to take all due care to maintain the confidentiality of their personal passwords for access to our website.
Clients undertake to make delivery of the order possible by providing an address to which the order can be delivered within regular working hours (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the case of non-fulfilment of this obligation by the client, will accept no responsibility for any delays or non-deliveries of orders made.

Publications distributors and/or bookshops

Publications distributors and/or bookshops can indicate this fact when registering as a client by ticking the corresponding box and sending an email to with documents accrediting their activity and requesting validation as a distributor. The manager of the Festival shop will confirm this validation by email. Orders as a distributor can be made normally from then on.

Security and confidentiality guarantees the security and confidentiality of all communications with its clients.
All on-line payments are made through a secure server (SSL) which protects data from attempted hacker intrusion. Purchasing details are stored in a database designed for this purpose. guarantees the protection and confidentiality of personal, home, payment and any other details provided by our clients compliant to that stipulated in Organic Law 15/1999, of 13 December, on the Protection of Personal Data.
All details provided to by our clients will be added to an automated personal data file created and maintained under the responsibility of
Pursuant to the stipulations of Organic Law 15/1999, of 13 December, the clients of can, at all times, exercise their right to access, rectify, cancel and oppose their personal details by writing to, Festival de San Sebastián. Tabakalera - Plaza de las Cigarreras, 1, 2ª planta 20012 DONOSTIA – SAN SEBASTIÁN. Spain.
In cases where the details provided are associated to a purchase, Spanish legislation obliges that they be stored for at least five years, meaning that they can be neither deleted nor rectified, even if requested by the client.

Applicable legislation and competent jurisdiction

Purchases made from are subject to Spanish Law.
In the case of conflict or discrepancy regarding the interpretation or application of these contractual conditions, the courts and tribunals judging the case shall be those stipulated in the legal regulations applicable with respect to the competent jurisdiction, which obeys, due to dealing with consumers, the place of fulfilment of the obligation or of residence of the buying party.
In the case where the buyer lives outside of Spain, both parties agree to renounce any other legal system to which they may have the right and accept the decisions of the courts and tribunals of San Sebastian (Spain).


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